Privacy Policy for the products and services of the Nabbra application (hereinafter referred to as the Service).

Policy and Privacy:

We place the highest importance on your privacy. We are committed to providing a safe and secure experience when using the Service, including our applications and website. This policy explains the types of data we collect, how we use it, how we protect it, and the choices available to you regarding your information.

Acceptance of the Privacy Policy:

By using the Service, you agree to the terms stated in this policy and grant us permission to collect and process your data in accordance with what is described below.

1. Data provided directly by users: We collect the data that you provide yourself, such as:

   • When registering for an account.
   • When contacting us for any inquiry or support request.

2. Data derived from your use of our services: We obtain information about how you use the application, including:

   • Access to the camera and microphone.
   • Application usage data, such as activities you perform within the app.
   • Device data, such as device type, operating system, and language settings.

We are committed to collecting only the minimum amount of data necessary to improve user experience and provide a high-quality service, while fully ensuring the protection of your privacy and data security.

Information collected directly from users:

When you use the Service, we collect several types of information to ensure efficient and secure service delivery, including:

1. Registration and profile information:

When creating an account, you provide us with personal information such as name, email address, phone number, age, gender, and degree of hearing impairment. You may also add a profile picture to your account.

We ensure that this data is kept secure and handled in accordance with best practices.

Information collected automatically when using the Service:

To improve our services and provide a personalized experience, we collect information automatically using cookies and similar technologies. Below is an overview of this information:

1. Usage information:

We automatically receive information about how users interact with the Service, such as dates and times of usage. This data helps us understand, develop, and improve the user experience.

2. Device information:

This includes data we collect from devices such as IP address, browser type, operating system version, device manufacturer, and application and device identifiers. We also collect event-related information (such as crashes or errors) to help improve user experience.

3. Information from cookies and similar technologies:

We use cookies, tracking pixels, and similar technologies when you use the application, open emails, or interact with our advertisements. This information helps us understand how users reach the Nabbra platform, identify the most engaging content, store user preferences, and measure the effectiveness of our marketing campaigns.

The terms and privacy policies of third parties providing this information apply.

Use of collected information:

We use the collected information from users and other sources to achieve the following purposes:

1. Providing and improving services:

   • Communicating with users to provide support and resolve inquiries, while monitoring quality to enhance user experience.
   • Personalizing the Nabbra experience according to each user's needs and providing relevant content.

2. Research and development:

Analyzing application performance and developing new services and products to enhance the experience and meet future expectations.

3. Marketing and communication:

Communicating with users and potential users about available services and products, and measuring the effectiveness of marketing campaigns.

4. Creating aggregated and anonymized data:

Transforming personal information into anonymized data to provide statistics and analyses that help improve the application without revealing user identities.

5. Compliance and fraud prevention:

Protecting the rights and safety of Nabbra users and the public through necessary security measures.

6. Compliance with the law:

Adhering to legal procedures such as court orders or mandatory disclosures.

7. User consent:

If a user agrees to the use of their personal information in specific ways, we ensure that such use is respected according to the agreement.

How we share collected information:

We share personal information in various contexts to effectively provide our services, as follows:

1. Service providers:

Nabbra works with external service providers that offer technical services, payment processing, recruitment, research, and marketing support. Personal information is shared with them to support and improve the application.

2. Law enforcement, government, and third parties:

Personal information may be disclosed to government entities or other parties when necessary to protect the rights of the application or the public, or as required by law.

3. Compliance with laws and legal obligations:

Personal information is shared to comply with court orders, laws, or to enforce the Privacy Policy and Terms of Service.

We retain your data only for the duration of your use of our services. When the account is deleted or use of the application is discontinued, your data will be deleted within a reasonable period.

To contact us, if you have any questions regarding the Privacy Policy or your personal data, please contact us via hello@nabbra.org